Refund policy
Policy
We will always accept returns if your item arrives damaged or defective. We want to make sure you are satisfied with your Britt Mills purchase and experience!
Refund Conditions
Our policy lasts 5 days from the delivery date. If 5 days have passed since your item was delivered, unfortunately, we can’t offer you a refund or exchange. We mark your delivery date based on tracking provided by the post.
To be eligible for a refund, your item must be damaged/defective and unused and in the same condition that you received it and you must send an image of the defect.
All sale items are final sale. All personalized items are final sale. No exceptions.
If you do add your initials by clicking the "personalization" button, your item will not be personalized.
Additional non-returnable items:
Gift cards
Refund Process
1. Please log into your Account and select the order and item you'd like to return. Click on "return" to start the process.
2. If you are approved, your return will be processed, and next steps will be given via email. A credit will be applied to your credit card or original payment method.
Cancellations
Please reach out if you need to cancel your order ASAP. All orders are processed after 24 hours and cancellations will not be accepted after that.
Additional Information
Late or missing refunds (if applicable)
1. If you haven’t received a refund yet, first recheck your bank account.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@brittmillsdesign.com.
Sale items (if applicable)
1. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
1. We only replace items if they are defective or damaged. However, we review every case and want to ensure you are satisfied. Please contact us and include your Order # so we can process your request and get back to you with return instructions.
Return Shipping
You must first contact our Customer Service before sending an item back for proper instructions.
If your item is damaged or defective, you will be given a prepaid shipping label sent via email.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.